The Estee Lauder Companies Area Sales Manager Bobbi Brown / Jo Malone in Bruxelles, Belgium
Area Sales Manager Bobbi Brown / Jo Malone
The Area Sales Manager is responsible for the Bobbi Brown & Jo Malone business success and image in a given geographical area. S/he is responsible for implementing sales plans and marketing activity and maintaining the highest standards of customer service and store presentation in line with guidelines provided by the Global office.
Drive Retail Sales
Achieve Retail sales targets and in his/her region
Drive the Retail Managers and their teams to achieve and exceed their objectives
Ensure that the highest levels of customers services are offered at all times
Set Retail Sales targets and customer service standards.Track sales results.
Lead by example
Communicate effectively to the teams and management.Motivate the teams
Plan Store visits effectively. Ensure time and resources are allocated strategically.
Maintain a supportive and collaborative relationship with the business partner – while ensuring status, store environment and operating conditions are respected (where applicable)
Analyze the business : monitor KPIs, evaluate individual Store Manager or Sales Advisor performance individually
Identify business challenges in each door. Assess the performance of the team.
Monitor competitive business environment
Report in a timely and effective manner to management (Sales Manager and/or Brand Manager)
Business planning and strategic thinking
Elaborate a growth strategy according to the type of store
With the Store manager, elaborate and implement action plans to improve sales, customer service and the productivity of the teams
Supervise Sales Advisor scheduling to ensure the productivity and the capacity to serve customers are optimized
Control expenses and manage budgets
Ensure the correct rotation of stock. Monitor stock levels and supervise monthly orders
Enable the team to conduct extra Services, in store events, Retail Events (where applicable)
Negotiate extra support from the retail partner (where applicable)
Supervise Store Manager in the execution of Operational processes
Supervise the operational condition of store: VM, cleanliness, hygiene, safety, maintenance, lighting, etc…
Ensure the correct execution of the store management procedures (opening and closing, cash handling, safety, HR)
Be the expert in the use of the operating system
Successfully manage new door openings
Training and Development
Train and develop the Store managers to successfully manage their doors
Succession planning: anticipate staffing needs, and movements.
Create successful teams by matching individual profiles and competencies
Conduct the recruitments in a professional manner to ensure the highest quality of skills, Customer Service and work ethics.
Evaluate Sales Advisor to develop and promote those with management potential.
Collaborate with Training Manager to ensure training needs are met
Education: Minimum high school education, college background preferred.
Job-Related Experience: Previous experience in field retail management is mandatory. store management background a plus.
Leadership, training, management experience needed.
Analytical/Interpretive Skills: Training and coaching new and existing employees.
Ability to council employee conflicts and to function in a fast paced environment.Embrace the company’s corporate philosophy.
Fluent in Dutch, French & English
Equipe Equipe de jour
Type d'emploi Standard
Horaire Temps plein
Lieu principal Europe, Moyen-Orient, Afrique-BE-BRU-Bruxelles
Organisation Bobbi Brown
Job Number: 186324